Terms of Trade


On delivery, verify that the goods are as selected and that the shade, sizing and grading are acceptable. Claims regarding these issues cannot be accepted after fixing.  Please note that shading and sizing may vary from batch to batch.

We require a 30% deposit on indent orders from Italy. The balance is required when the goods arrive in store. For indent orders $500 or less, and for border pieces we require payment in full before shipment. If the goods are in stock, full payment in required when order is placed.


It is your responsibility to ensure you have enough tiles to complete your area. We cannot guarantee further supply of the same batch/product.


Quantities calculated by Naturally Tiles staff from plans or measurements given are our best estimate only and should be verified by an onsite measurement before tiling commences. Naturally Tiles will not accept responsibility for any tile surplus or shortfall and cannot accept returns on indent items.


Naturally Tiles quotes are valid for 14 days from the date of issue.


A 20% handling fee applies to all returns. We will credit only full unopened boxes (minimum 3 boxes) within 30 days of the purchase providing they are in saleable condition and accompanied by the original purchase invoice.

End of lines, sale items, damaged, opened, or partial boxes are not returnable.


Once tiles arrive, free storage is available for one month. As a courtesy we can arrange freight and delivery of your tiles. However please note the responsibility of getting your tiles to site lies with the transport company.


We will meet our commercial obligations under the Consumer Guarantees Act.

For any further queries, please contact our team directly.